All about Requirements

Let’s talk about requirements today, what I have done here is just consolidate everything from requirements perspective with appropriate examples so that it could become a good reference point for anyone who wants to know and understand about requirements from BA perspective.

IIBA definition of a requirement is:

1. A condition or capability needed by a stakeholder to solve a problem or achieve an objective.
2. A condition or capability that must be met or possessed by a solution or solution component to satisfy a contract, standard, specification, or other formally imposed documents.
3. A documented representation of a condition or capability as in (1) or (2).

The four requirement categories are known as:

• Business Needs (Business Requirements as per BABOK) – Business Needs are high level statements that describes the business unit/domain needs. It describes why the project is being undertaken and the benefits expected to be gained. The following are considered business needs:

• Goals
• Needs
• Objectives

The statements should describe:

• The reason the project was initiated
• The objective the project will achieve
• The metrics used to measure the success of the project.

Example: – The Financial Institution will install a new state of the art telling system to meet new legislative changes.

• Stakeholder Requirements (What most BA’s called Business Requirements) – Stakeholder requirements describe the needs of a particular stakeholder or stakeholder groups.   They describe what a user will do with the system, such as the activities the users must be able to perform.

Example – The system will have segregation of duties so that only authorised staff can access customers’ confidential information.

•  Solution Requirements – are what the designers use to design the solution. Solution requirements are the traditional “shall” statements that describe what the solution “shall do”, describing the characteristics of the solution that must meet the business needs and stakeholder requirements

• Functional Requirements describe what the system must do. Example – The telling system shall alert the user, If there is a difference between the transaction amount entered and the amount of Cash taken out

• Non Functional requirements describe how well the  system does something Example – The telling system will alert the user with 5 seconds of the transaction

Some typical non-functional requirements are:

• Performance – for example Response Time, Throughput, Utilization, Static Volumetric
• Scalability
• Capacity
• Availability
• Reliability
• Recoverability
• Maintainability
• Serviceability
• Security
• Regulatory
• Manageability
• Environmental
• Data Integrity
• Usability
• Interoperability

• Transition requirements describe the capabilities that the solution must have in order to facilitate transition from the current state to a desired future state. They define the attributes and actions necessary to implement the new solution.  Transition requirements are temporary and will not be needed once the transition is complete. Transition requirements can be used to:

• Determine teams responsible for operating, supporting or managing the new solution
• Determine training that needs to be taken in order to manage the new solution
• Determine data that should be migrated from existing solution to the new solution

Example – Authorised staff will need training to operate the new telling system.

“Good” Practises for Process Mapping

According to Wikipedia “Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined”

I have had very wonderful experience working on process maps in my short BA career so far and had chance to work closely with colleagues having great deal of experience in process mappings, standards and best practises on process mapping.

My experience below is a combination of learning from my own experience, observations from my work area and collection of what was shared with me by the big jacks of this trade (Sincere thanks to them and apologies for sharing your invaluable pearl of wisdom with the world). My observations are fairly generic and can be applied across any processes within any industry.

I have deliberately used “Good” practises rather than “Best” practises because this is what has worked for me and does not subscribe to any industry, organisation or practise based framework.

I have taken the liberty of removing the word “business” preceding process mapping as in my experience process mapping can be done to define/elicitate/understand various processes, interaction of users in the process and also interaction of various systems within that process or also a mix and match of the interaction of the user and system within that process. I would not go into the details of the utility and nuisances of business process maps wiz a wiz system process maps etc.

So here we go:-

• Use Swim lanes to represent the human/system (typically a role) component in the process
• Always try to arrange the swim lanes in logical order of process functions as well as readability
• Always try to map the process within each swim lanes and across swim lanes in left to right fashion
• Always have business/system triggers (can be information or time) to kick off the process
• Typically a process map should consist of triggers, sub processes and tasks (the lowest level of activity)
• The process map should have the complete control information and versioning details (like Project name, purpose of the process, document author, date, Key SME)
• For better readability of the audience (who might be business users not familiar with the BPMN notations etc.) it would be wise to define all the symbols/notations that is being used and what do they stand for in a separate sheet
• Have a separate sheet with all the abbreviations/acronyms that has been used in the complete process mapping
• A task represents the lowest level of work included in the process map. It consists of work performed by one role at one time, either manual, or using one system or tool. Define a task as precisely and simply as possible, with 3 main components in this order:
  • verb – tells what is done
  • joiner – joins the verb to the noun
  • noun – the object that the action is performed on
• To fit the text, you might need to expand the task shape. However, in general try to keep the same size for the task shapes
• The top section of the task shape can contain the name of any relevant system
• Ensure that a task focuses and acts on the item of work flowing through a process
• Decisions – Before the decision, a task does the work of determining the outcome of the decision — the decision shape doesn’t do that work
• Make the question in a decision shape succinct, and make it fit in the shape by expanding the shape if necessary
• Avoid connecting a decision point directly to another decision point — connect it to a task that does the work relating to the 2nd decision point
• Where possible, limit a (sub) process to one page. If you can’t fit it to one page, a useful strategy is to group shapes into sub processes, each of which can be shown on a separate page
• Vertical lines can visually depict separate areas of processing, optionally with milestones
• Generally draw connectors from left to right, top to bottom.
• When linking processes and their sub processes, ensure that:
  • a sub process has at least one path that returns control to the parent process
  • sub process returns correspond to the exits from the sub process shape in the parent map
• Sometimes the system can be doing tasks concurrently. In this case, you can decide the order of tasks in the process map. If it is really important to show concurrent tasks, use a fork before the tasks

This in no way an exhaustive list and I would be very happy to hear from you around your experiences that have worked for you in process mapping which could help us in becoming a better BA after all.

Has CBAP helped me?

From the time I have got my CBAP designation I have been frequently asked this question by zillion of people: Has CBAP helped you?

My answer to this question has always been “IT DEPENDS”. The basic question here is what are you trying to achieve when you want to write the CBAP exam?  This question has always drawn me back to analyse why in first place I wanted to write the exam and after I have been designated, how actually this (CBAP) has helped me.

Let me begin with a confession; my primary reason for writing CBAP was because I was planning to move to a new geography and I was hoping having such credentials on my resume would help me stand out amongst the crowd.  Probably it was the right motivation trigger as I was able to channelize my energy and focussed preparation which helped me come out winner after three marathon months of this incredible journey.

We human race are motivated a lot by the tangible benefits we can see at the end of each exercise we take and I knew that I would be lost in the crowd (in a totally new land) if I did not have good differentiators on my resume. Now, if I look back and say if I would have started this journey for some other reason I might have lost my path mid-way.

Keeping yourself motivated to study regularly with your professional life (piles of work) intersecting with your personal life and so much after you have renounced your academic life some good 6-8 years back, it’s a definite that you would require herculean effort to lift yourself to maintain the tempo and momentum to achieve the desired result.

But now when I look back every time I am asked this question if CBAP has helped me, it definitely has. First and foremost it has helped me become a better business analyst.  It has chiselled my way of thinking, I find myself a lot more structured and articulate in my thoughts and in my work. It has helped me expand my horizon, look at the bigger picture and has made me think better ways of solving business problems and improving business processes. It has increased my hunger for more knowledge and better ways of doing my work.

It has improved the quality of my work; I can now apply the knowledge that I have gained to the practical aspects of my work. It has helped me ask better questions, suggest and implement better techniques/tools/methodologies and prepare better models. It has also vastly improved my skills around MS Visio, Excel, Word and Power Point. It undoubtedly has helped me grow extremely as a business analyst.

It has helped me analyse my own performance for each of the BA task I perform against benchmarks suggested by BABOK which has helped me refine and improve my performance over a period of time. It has built my confidence and it is reflected in the quality of the work that I deliver. It has generated interest in me to read and gather more information, participate in discussion around all aspects of business analysis.

I absolutely feel that it has made me realise my strength in analytics and I am becoming better at analysis day by day. Not only has this helped me in my professional life but even in my personal life I am taking more informed and better analysed decisions.

It has helped me be a part of fruitful conversations be it professional or public life. When you speak amongst people who have 15-20 years of business analysis experience talking the right thing the right way is paramount and people do appreciate your knowledge, experience and hunger for doing business analysis the right way. It has definitely helped me sharpen my interpersonal and communication skills.

It has helped me define my own value and made me realise that doing business analysis is a passion of mine and I have become cognizant of the fact that I love doing the business analysis job and what better place to be in when you do what you love doing the most.

It has also acted as a trigger which has ascertained the career path that I want to take. It has cleared the web in my mind around what career path a business analyst can have and what different avenues one can explore along the path of performing business analysis. All of us have the required skills, competency, compassion and energy to do our work, it is only that spark each one of us requires to take that next leap in our professional career and this certification acted as that trigger for me.

Whether CBAP has helped me in my job hunt/next job/promotion etc.? I do not have a boolean answer to it, what I can say confidently that it will never harm you. It will certainly expand your horizon from the time when you would have started to commence this journey. It will definitely help you do a better job than what you are doing currently, it will definitely help your thinking cells grow and if you apply your gained knowledge appropriately it will absolutely help you stand out amongst your peers and in the crowd.

I do not want to delude anyone that this certification is a pinnacle in your BA career and the day you get designated it will be a utopian professional world for you. It is not that I completed this certification and voila I turned into the most perfect BA this world has ever seen, what this did to me was to bring in that realisation and triggered my passion resulting into sea changes in the way I approached my work.

Our life is a continuous journey of self-improvement and this pit stop has made me realise that I am on the right track.

I would definitely love to hear your side of story too!!!

The (CBAP) Exam Day

This blog would conclude the first of the series of my journey in attaining the CBAP designation. Writing this exam was such a humbling experience for me. While I was confident that I would pass the exam (because of my preparation, practice and academic laurels) at the same time I was very anxious and nervous (because of the high stakes and expectations that I had set for myself).

The day before

I booked the exam day for Monday as I thought I would do my last dash of dedicated preparation over the weekend and not be stressed at all about work for two days. For these two days I just revised my notes, went through the highlighted sections on BABOK and took one final exam just as dress rehearsal for the final show.

Thankfully, I had a good night sleep and I woke up totally fresh in the morning all raring to sit for my exam. I decided that I would not get into a panic mode hence did not touch anything related to BABOK/CBAP on my exam day. A word of advice would be to check your exam center well in advance, keep your identifications documents, email print outs and stationary ready. You would get an email once you register for the exam about all the instructions, do’s and don’ts so I would not throw any light on that.

Pearls of wisdom

The exam has 150 questions and the allotted time is 4 hours, it is like any other GRE/GMAT/PMP exam you would have taken at Prometric. You would typically get 15 mins once you login and the real exam begins, between this period you would get instructions and practice question etc. Also once you submit your exam there would be a small survey and a “life stopping” white screen pause post which only you would come to know your fate.

There would be quite a few questions in the real exam which would be purely theory based (like Input/Output/definitions/line picked straight out of BABOK) and would test your skills of how well you can remember things. The exam also asks a fair bit (40-50%) of real life example questions (practical oriented); this is where your core BA skills and experience will help you sail through.

If you would have heavily practiced simulation tests there could be questions which could be straight from those tests that you would have seen/worked and solved before and seeing those questions your joy would have no bounds and your confidence hitting the roof high.

Though four hours seem plenty to begin with and compared to the simulation you will always think that you would be able to complete the exam in 2.5 to 3 hours but I guess you should not be in any hurry and utilize all 4 hours for writing the exam. Reading the questions and answers line by line and word by word carefully is paramount and maintaining your concentration level would require you to take breaks at appropriate interval.

Do not ask me what is the percentage required to pass the exam, no matter how much I googled I could not read concretely anywhere the absolute number of question you need to get right to pass the exam. In my opinion if you get 90+ questions correct you should be reasonably sure that you will see a “Congratulations” message on your screen. Also there is no negative marking system so please make sure you do not leave any question unmarked, one answer could make that big difference in the end.

My strategy

I had devised my strategy very clearly in my head beforehand and my strategy was to go through each question one by one carefully and if I am sure of the answer tick it right away. If I am confused with more than one choice, mark those for my 2^nd iteration and if I am clueless then leave those for the third iteration. The fourth and final iteration was for the quick scan of all questions and recheck the answers and make sure that I have attempted all 150 questions and have not marked any question different from what I thought.

The Exam

Once I reached the exam center and completed all signing, keeping stuff in locker, getting identity verified etc. formality, I got to my hot seat to commence my most anxious and anticipated 4 hours journey.

I settled in the comfort zone and was through my training quickly and clicked on the start button to begin my odyssey. In my first iteration I attempted around 20% of the questions and marked 50% of the questions for 2^nd round and had no clue for the rest 30%.

I took a small break before my 2^nd round of iteration, I tried reading and re reading the questions and the probable answers again and again because I think this is the iteration where you would need to spend your maximum time and believe me or not reading the questions and answers thoroughly (loudly in your mind) will help you clear the confusion and also help you zero in on the right answer.

By the end of the 2^nd round I had attempted around 60% of the questions with 80% confidence. I did all my permutation combination and calculations (after each iteration) to make sure that I am hitting that 90 question mark that I had set for myself. So at the end of the 2^nd iteration in my books I was scoring 70-75 question correctly. If in my final iteration considering the worst case if I could get 50% of the questions correct I was sure I could pass the exam.

I used my logic, a bit more pressure on my mind to remember, relate and co related my theoretical knowledge and my practical experience, also I tried to find if I had answers to any questions which had been provided as a different question in the exam itself.

After exhausting 3.5 hours and my 3^rd iteration I had attempted 135 questions and now needed to use my cognitive skills to nail those 15 questions. I was totally exhausted and I just wanted to complete this exam, one quick final calculation and I was able to convince myself that considering the worse scenario also I have ticked 90 correct.

For the final revision I just made sure that I have ticked all 150 questions and also a quick scan to check there is no difference in what I thought as the right answer to what I have ticked on the screen. With 5 minutes to go I remembered the almighty and hit the submit button, filled in the survey and stared eternally for 2 minutes on the blank white screen only to see the flashing “Congratulations” message which turned all my stress, misery and exhaustion into elation, triumph and satisfaction.

Coming Next – Has CBAP helped me?

My CBAP exam preparation journey

Writing the CBAP exam could be one of the most enriching experiences you can have as a business analyst. Preparing for the exam could be like a beautiful marriage between your practical knowledge/experience and the theoretical world of business analysis laid out by IIBA.

The journey begins – Planning

Once you have completed the application process and the application has been approved, you have one years’ time to write the CBAP exam, this is where most of us become casual and start thinking that we have enough time in hand to write the exam and keep procrastinating it till we are just nearing the line and have to write the exam in a haste.

In my experience once your application is approved always check for the probable month in which you want to write your exam (depends on your work load, priority, motivation etc.) and check on the Prometric site for the seat availability. Ideally you would like to work backwards, finalize your exam month and then start and pace your preparation accordingly. Thinking that let me begin first and then over a period of time depending on my pace I will decide for the exam date will never work, trust me you will never be ready.

Ideally you would like to give yourself 3-6 months of time frame (varies according to your experience/comfort/cramming capabilities etc.). My application was approved in April and like a novice I though let me pace myself up and then once I am up to speed I will write my exam but 3 months down the line I had just read couple of chapters of BABOK. That’s when it hit me that if I do not have internal targets in my mind I would not take this journey in full honesty. Checking on the Prometric site I decided that November it is, which meant I had precisely 4 months to work on my exam in full throttle.

Phase 1

I did a lot of googling and read through various forums to understand what veterans had suggested as CBAP preparation plan. To begin with I started with casual reading of BABOK chapter by chapter (dedicated and devoted time of an hour on weekdays and 2 on weekends – no distractions at all).

To be very honest BABOK is very plain, simple and dry book to read and if you are not a habitual reader it might put you to sleep very soon, so my advice would be to read it early in the morning when you are at your freshest best and have higher level of concentration. The motive in this phase of reading is to familiarize yourself with the BABOK, make a mental notes (also physical notes) of the concept that is totally alien to you. There would be a lot of things that would ring bell in your mind and would be quite easy to understand as you would have performed something similar in your BA career.

Once you have completed reading the BABOK, I would suggest to buy a copy of CBAP study guide by Watermark Learning (I am not a paid endorser, it really helped me to a great extent). Now go through the CBAP guide/watermark learning guide to understand the percentage of questions asked from each of the knowledge areas/topics so you would know where you have to focus the most.

Phase 2

So now you are familiar with BABOK, you know the exam areas pretty well and you have your study aid (whichever you decide to choose) ready this is when your dedicated preparation begins. My strategy in this phase was to read one chapter thoroughly from the BABOK and then read the same chapter from the watermark learning study guide, because this guide will help you understand the concepts with practical examples, have mnemonics for things you need to remember (from an exam standpoint) and finally have small exam at the end of the chapter which would be a great confidence booster (if you do well).

What I also did in this phase was to prepare physical notes of all mnemonics (things I needed to remember like input/output/tools etc. used within a knowledge area or an activity within a knowledge area). BABOK has a lot of hidden wealth within each of those simple sentences that you come across, so make sure to use highlighters to highlight those within BABOK or make a physical notes of them so that aids you (like a checklist) in the final leg of the preparation.

Phase3

Once I had completed reading BABOK (along with the study guide) and all my notes was ready and prepared, I started cramming things that were needed, I devoted an hour and half in the morning for my study where I would remember the stuff, repeat the stuff that I had remembered the previous day and also go through each of the BABOK chapters again (with special focus on my highlighted lines in each chapter).

Kindly note that you can lay your hand on a lot of material of the internet around mind maps/cheat sheet/notes/mnemonics etc. so I am not going to dwell on that too much, you are a BA, go and find a solution that solves your problems the best.

The Final Leg

Once you have sincerely read the BABOK thrice (at least), made your notes and have revised them, have studied the study guide in details and you are up with your cramming, you should realize that you are in the last and most important leg of your preparation. I gave myself around a month in this leg and my strategy in this leg was to write 3 full length exams per week and thoroughly analyse these exams over the weekend.

I used the question bank provided by Watermark learning. It has around 900 questions (valid for 1 month post registration) and has a very good interactive UI and analytical tool to analyse your results for each exam and over a period of time. It also has questions as full length timed test and questions grouped in Knowledge areas. The standard, level and the similarity to real exam question is pretty good but what it lacks is the questions IIBA asks you directly from the hidden lines of BABOK, also since the question bank is pretty limited, over a period of time in your nth iteration the exam become quite predictable.

So it is good to have 2 exam preparation sources, the other one I opted was from the BAmentor, this turned out to be a good choice for me because BAmentor exams tested a lot of the small (within the lines) questions directly picked from BABOK which forced me back to reading each and every line of BABOK more thoroughly for the fourth time. Believe it or not when you sit to write the actual exam there is a good percentage of questions which are quite confusing and would also make you realize how you should have read and understood each and every line carefully. This is where I felt so happy that I spent some money to buy the BAmentor subscription and it was totally worth the penny spent.

To summarize

• Decide first on the month when you want to write the exam, give yourself minimum 3 months of serious prep time
• Read the BABOK thoroughly at least thrice
• Buy a study guide to aid in your study along with a BABOK
• Make a note of all mnemonics, mind maps etc. and start learning them as there are quite a few
• Subscribe to minimum two exam simulators and just do not keep writing the exam but analyse thoroughly each of the exam that you write
• Be serious, be motivated and treat this as a pure learning process and I can confidently say that you will definitely love this journey and pass your CBAP exam successfully.

Kindly note: – The above is my personal experience/approach and decision and I do not endorse/subscribe to any particular approach, method and vendor.

Coming Next – The CBAP Exam Day 

CBAP application and exam process

CBAP Application Process

The application process and the exam process is two staged, after you have checked and fulfilled the criteria for CBAP (as described in my 1^st blog) you should start your application process.

• The 1^st thing to do is to take IIBA membership which would range from 55 USD – 125 USD (depending on the region/country you are registering from) as this would save you around USD 125 in the exam fee.
• Once you have taken the membership, your account gets created on IIBA website, start the application process by filling the online application form on IIBA site, (use the automated excel sheet to fill the form in details).
• Determine two professional references and an automatic email will be sent to them to fill an interactive form for you and submit on the IIBA site, Kindly note: – Please follow up with your reference to submit the form as the application is incomplete till the reference form is submitted.
• The next step is to submit the non – refundable application fee of USD 125 (members as well as non- members) which can be submitted using your credit cards or PayPal account. Please print and keep hard copy of your application form and the fees being paid for record purpose.
• Once you have submitted the form and fee, IIBA will assess your application for completeness, fulfilment etc. and will notify the applicant of its result within 2 weeks (I got my result in 2 days). There is one in a zillion chance that your application might be picked up for random audit (have not heard of any case till date) but if you are unlucky then I guess you will have to provide material evidence of all the information that you have entered and would require physical letters from your supervisors/organisations to substantiate your BA experience.
• Once your application is approved, you will have exactly 1 years’ time from the application approval date within which you will have to appear for your exam, failing to comply will result in resubmitting your application again, so be very sure of your plan when (timeframe wise) you want to write the CBAP exam.

 

CBAP Exam Process

The CBAP exam process is again two stage process, the 1^st stage is paying for the exam fee and the next one is to register for the exam at the Prometric site.

• Pay for the exam fee of USD 325 for IIBA members and USD 450 for non – members at IIBA website using your credit card or PayPal account (Paying by PayPal will cost you some additional charges)
• If paying a member fee, you must be a member at the time of submitting the exam fee; otherwise, you must pay the non-member fee.
• The exam fees pay for the exam sitting. If you do not pass the exam, you will not be reimbursed the exam fee.
• While submitting your application fee you will have to choose the language in which you want to appear for the exam (English/Japanese/German) because the exam fee depends on the language you choose to appear for the exam.
• Once you have paid the exam fee the next step would be to register for the online exam at the Prometric site.
• A note of advice here is that kindly plan your writing of exam well in advance because getting a desired month and date of exam on Prometric would be a very tough thing, my approach was to first look at the Prometric site for date and month available when I wanted to write the exam and then pay the exam fee and register for the exam at the Prometric site.
• Always have couple of dates in mind as it usually take 2-4 days to get your code once you pay the exam fee on IIBA website and you will not be able to register for the exam on the Prometric website until and unless you have that code with you.

Coming Next – CBAP exam preparation journey

CBAP Simplified!!

About IIBA

The International Institute of Business Analysis (IIBA) is a non-profit association that represents, serves, and certifies Business Analysts, Systems Analysts, Project Managers, and a variety of consultants. IIBA defines the standards analysts work by and recognizes as well as certifies them.

CBAP® Certification Requirements

Each CBAP® applicant must meet the requirements specified in this section to be eligible to write the exam. To earn the CBAP® designation, applicants must meet the following criteria:

• Minimum 7500 hours of BA work experience aligned with the BABOK® Guide in the last 10 years
• Minimum 900 hours in each of four of the six knowledge areas
• High school or equivalent education. This is the minimum educational requirement.
• Minimum 21 hours of Professional Development in the past four years
• Two references from a career manager, client or CBAP® recipient
• Signed Code of Conduct

Decoding Certification Requirements

• 7500 hours – Work Experience

1. Approximately 5 years of full time work experience requirements in last 10 years aligned with six knowledge areas and competencies defined in BABOK.
2. Kindly note project management activities like PM Plan, Risk plan, status reporting, design documents, architecture documents, anything to do with test management will not be counted as BA experience.
3. It is always a safe practise to document around 8000 hours to account for any contingencies
4. While filling the application follow chronological order with most recent projects first and combine all small projects into one project
5. The applicant will have to give the details about the project, role, manager name, phone and email id, organisation details and address and duties within each specific knowledge areas

•  900 hours – Knowledge area

1. Minimum 900 hours in any of the four out of six knowledge areas
2. It is a subset of the 7500 hours in criteria above
3. It is always a safe practise to document around 1000 hours to account for any contingencies
4. 21 hours of Professional Development Unit (PDU)
5. Minimum of 21 hours of professional development in the last four years
6. Contact any IIBA EEP (Endorsed Education Provider) and do a course with them for a fee and they would provide the certificate and the code which can be directly used for fulfilling this criteria while filing your application
7. Search on the internet and you can get a lot of options and negotiate on price and delivery method

• References

1. You will have to give two references while you fill in your application and an email will be sent to their email Ids to fill out a form on the applicants BA competency
2. Always give professional email Ids
3. Try to give one reference of current manager/supervisor
4. The referee should know the application in professional capability
5. It is the applicants’ responsibility to ensure the reference submits their form in time for consideration

Note

• The application submission user interface of IIBA is not very user friendly hence do all the ground work before and prepare all your relevant data and application in an excel in advance
• Inform all the managers that you are mentioning in the application
• Make sure you give in the right references
• Cross check all the hours that you fill in for each of the project within each KA and make sure that you fill in a bit more than the mandatory.
• I have an automated excel that can help you with you CBAP application, please leave a comment and I can mail that across.

Coming Next – CBAP application and exam process